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| Buying/Bidding... |
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Serious buyers/bidders only please. Bidders with zero feedback or a high ratio of negative feedback should contact us prior to bidding. Bidding auctions should be paid for within 72 hours of closing. Buy It Now Auctions should be paid for within 24 hours of close. Any payments not paid by these times may be canceled without notice and relisted! If you cannot meet this obligation, please contact us before bidding. We ask for such quick payments because this helps us relist the items more quickly that non-paying bidders purchase. Before you bid, be sure you are familiar with all of our store policies.
Please read all sections of this page and your auction. Your bid agrees to the terms of this page and your auction. | |
| Feedback... |
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| Please leave feedback upon a satisfied reception of your item(s). If you encounter and problems, contact us prior to leaving any feedback. Once you have left positive feedback, we will do the same shortly after. Please note... We only leave feedback for those that leave feedback. As long as our policies are not abused... If you encounter and problems, contact us prior to leaving any feedback. | |
| Checkout Information... |
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You will receive payment instructions via email to your eBay registered email address shortly after the auction closes.
We encourage winning bidders to pay through our checkout to complete your transaction. Payments made outside of our Secure Checkout may not be posted as paid and may delay the shipping of your item.
Please checkout and pay for a BUY IT NOW auction within 24 hours, and a BIDDING auction with 72 hours.
If payment is not received within 10 days... Your order may be canceled and your item will be re-listed.
All won items are reserved only after payment has been received. Your bid agrees to this policy.
US bidders may pay with Paypal or Money Order.
THE JERSEY HQ takes pride in all of our products and transactions here on eBay. We will also strive to meet or exceed your expectations to make each experience a positive one. Should you ever experience and problems before, during, or after our transaction, contact us and we will try to be sure your transaction is a positive one.
PayPal.com is our primary payment processor and can process United States bank issued Debit, Visa, MasterCard, Discover, and American Express credit cards. You can also have payment drawn from your bank account. We are Not Responsible for loss or delivery to wrong address from shipping carrier.
Please make sure that your billing address is updated in PayPal. If you enter a different shipping address, your item will still be shipped to the confirmed paypal shipping address.
Money Orders or Cashiers Checks. We need you to go through our Secure Checkout to enter your information into our system so we can process and ship your order ASAP when your payment is received. Please print out your email that you will receive after you have finished checkout and mail it in with your payment. Also write the auction # on your payment.
Mail In Payments to FRS - Attn: Ebay 3111 S Valley View Blvd #Q101 Las Vegas, NV 89102
Paypal
payments must be made to: thejerseyhqpaypal@frsstore.com
If you bid and win an item, please complete the transaction. Be sure you are familiar with the information on this page, and all of your questions have been answered before bidding. Any bids agree to all of our policies on this page and our about me page. If you do not agree, please do not bid.
In the event you have and questions/concerns after winning an item... Please contact us directly, through Square Trade, and/or PayPal to allow us to correct any problems. This must be done before posting any feedback, as we will make it a positive experience.
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| Return / Exchange Information... |
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| NO REFUNDS. Item Sold "As Is". Our Auctions are fairly priced and usually well below market value. All items are NEW and free from defects unless stated in the auction. Please do not bid if you are not sure that this item will satisfy your needs. I’m sorry but there are no refunds or exchanges for other sizes, colors, or players. Please do not attempt to send anything back without contact. You must request an R/A # before sending anything back or your package will be refused unopened and sent back at your expense. Any and all shipping charges are non refundable. | |
| Shipping Information... |
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| THE JERSEY HQ ships via
UPS (Overnight) and USPS throughout the USA. Our shipping charges
are based on the shipping method you select at checkout as well
as the items in your shopping cart. Your total shipping charge
should automatically compute during checkout prior to the completion
of your order. If the cost of shipment to your location exceeds
the amount collected, you will be responsible for the additional
shipping. In this event, we will contact you prior to shipping
your order.
ALASKA, HAWAII, PO BOXES, AND MILITARY ADDRESSES
All orders being shipped to Alaska, Hawaii, PO Boxes or Military
address are shipped via US Postal service.
SALES TAX
State law requires that we charge applicable sales tax on orders shipped to addresses in the state of Nevada 7.75% sales tax applies to all Nevada residents. There are no taxes charged on orders being shipped outside of Nevada.
ORDER PROCESSING
Items paid for by PayPal will usually leave our warehouse
in one to two business days after we receive your cleared payment.
Mail In Payments may take an extra one - two business days to
process after we receive payment. In some rare occasions,
orders may take more than 2-5 business days to ship. Generally,
we try to keep you updated as to the order status if your order
will take longer, especially if we will need more than 2-5 business
days. The Shipping and Customer Service Dept. is closed on Saturdays,
Sundays, and Holidays. UPS does not deliver/transit items on
weekends or holidays.
Shipping Methods and Costs Table
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Service
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Approx. Transit
Time
(Does NOT include Order Processing Time!)
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US
Standard |
2-3
Business Days
Processing Time*
&
1-5 Business Days
Transit Time
(Business Days are Mon-Fri Excl. Holidays) |
| US
- Next Day Air |
2-3
Business Days
Processing Time*
&
1 Business Day
Transit Time
(Business Days are Mon-Fri Excl. Holidays) |
All
Order Processing Times, Shipping Transit Times, and Shipping
Prices are approximate. Please see auction for actual
shipping amounts.
At this time we are only shipping
within the US. If you are having your items shipped to
these locations and then forwarded to another address
outside of these locations, we are not responsible for
any additional shipping fees that may be related to mis-shipments,
returns, exchanges, and other factors that may result
in additional shipping costs for us to receive the item
back to our shipping facility. In this event, we will
only issue refunds for shipping/handling not to exceed
the original amount of shipping/handling paid for at the
time of purchase. |
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| Merchandise Availability... |
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| All of the items we sell are also available for sale in our other retail establishments. We try to only list items with high quantity, and many items are reserved solely for the auctions. However, at times some low quantity items that are in our retail stores are listed on eBay. All of our listings have accurate quantities upon listing, and are updated on a regular basis. Occasionally items may become sold out, especially on weekends and holidays. If your item is unavailable, we will let you know as soon as possible. This may be before the auction ends, shortly after, or within a few business days after we receive your order information. We will gladly refund any payments made as soon as possible and/or suggest items of equal or higher value that you can substitute for your purchase if available. By bidding, you agree to this possibility. If you do not agree, please do not bid (or at least contact us before bidding to check availability). All information on this page is accurate to the best of our knowledge. Most of the pictures and descriptions are of the exact item you will receive. At times we do use the same picture for different sizes/colors. Please note that the Size/Option section is what the auction is for. | |
| Frequently Asked Questions... |
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Q: How do I contact you directly?
Q: I have not received a reply to a question. What should I do?
A: Please continue to email us. We receive 100's of emails a day and its almost impossible to answer all of them. It is always possible that we did not receive your message, or that we had replied and you did not receive our reply.
Q: I am upset, confused, disappointed, unaware, lost, sorry, or just not sure how to feel!
A: We understand that sometimes things don't always go as planned. That is why we are here to help. Whether the item you won isn't available... You think the shipping amount is too much... You accidentally placed a bid... Forgot to pay us in time... Haven't received any replies from us... Or you are just having a bad day. We are willing to work with you IF you are willing to work with us. We are human as are you. We make mistakes as do you. Let us know what the problem is, we will try to come up with a solution that works for BOTH of us!
Q: I bid on an item, but now I see one for less and would rather have that one!
Q: I bid on an item, but I really need a different Size. Can I switch it?
A: Unfortunately placing your bid is your agreement to pay for that item. If we switch your item, then it is unfair to all of the other bidders that accepted there price they stated when bidding. This also undermines the entire eBay auction and bidding...
Q: I am having problems bidding, checking out, or submitting a payment. What should I do?
A: If you experience any problems, email us as soon as possible. We are ready to assist you. If you know your total, just send it through Paypal! We will do the rest!
Mail In Payments to FRS - Attn: Ebay 3111 S Valley View Blvd #Q101 Las Vegas, NV 89102
Paypal payments must be made to: thejerseyhqpaypal@frsstore.com
You may want to follow-up with us after to be sure we see it!
Q: I was told that the item I bid on and won is unavailable. What should I do?
A: At times items may become sold out overnight, on weekends, holidays, or during busy time. Please note that all auctions state this policy, and by bidding you have agreed that the item may be unavailable. However, we are more than happy to recommend similar items that you can substitute for your order. You may also cancel your order and request a refund which will be processed as soon as possible. If you wish to substitute your order for an higher or lower cost item, you may be responsible for the upgrade, or we will refund the difference for the downgrade. Contact us for more details.
Q: How long does it take to process, ship, or receive my purchase?
A: All orders are processed as the items reach our shipping facility and are packaged. However, some orders do take longer than others. Please visit our shipping section or Contact us for your order status. Usually we can ship within 3-5 business days after payment in received, but some low quantity items may take longer. We will try to keep you updated if the order may take longer.
Q: What will happen after I place my bid?
A: After you place your bid, you will receive an email from us with a summary of your purchase and a link to checkout. You can follow that link to pay for your item(s). After you pay for your item(s), you should receive an order confirmation from us within 24-48 hours. If there are any problems or your order is delayed, you should receive updates every 24-48 hours. The shipment confirmation email will have a tracking number for the order. USPS orders may take a few additional days to process (usually APO, FPO, PO are shipped USPS).
Q: I don't see my size. Do you have something in my size? Do you have more equipment?
A: If you do not see anything in in your size you may search our eBay Store using the model of the item as a keyword. Sometimes the sizes are listed in the title, so you could search for a model name and a size or just one of the fore mentioned. If you don't see your size in our eBay store or website, we probably don't have it in stock. However, feel free to ask us... We may just have a very low quantity, and not have listed it!
Q: What if my question has not been answered through email?
A: We normally respond to all emails and telephone messages within 24-48 hours. If you still have questions that have not been answered, try to Contact us during normal business hours.
Q: I found the same item you have for cheaper somewhere else. Will you match or beat that price?
A: We strive to offer the best in sports apparel at the best price. At times another store may lower their price for the item or their shipping. Often we can match the item price an sometimes beat it by 10%. So if you see it for less, check with us first. Please note that we cannot match or beat any and every advertised priced that is lower than us. | | |
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